Returns Policy

Returns and Refunds

If you are not satisfied with your purchase, you may request a return within 14 days of receipt, in accordance with the Consumer Contracts Regulations.

No returns will be accepted without an authorized RMA number. “RMA” stands for Return Merchandise Authorization. To initiate a return, please contact our support team at [email protected] and request an RMA number before sending any item back.

If you change your mind

If you have changed your mind about an item you’ve purchased from Dream Computer and wish to return it, no problem. An order can be cancelled at any point before the item is delivered to you. In line with the Consumer Contract Regulations (ICACs), you have a cooling-off period in which an item can be return within 14 days from receipt of the item. The item must be ‘as new’ and not used when returned to us.

Returned products must be in their original packaging, unused, and in resalable condition. We reserve the right to refuse returns that do not meet these conditions.

Customers are responsible for return shipping costs unless the item is faulty or incorrectly supplied.

You must return the item or request for us to collect it, in either case, at your own cost. After notifying us that you wish to return the item, you will have 30 days to return it. Once the item is received by our warehouse, we will issue you with a full refund to your original payment method. You will not have the right to cancel/return an item if it’s made to your specification or customised to your requirements.

Returns using your own method of delivery

If you elect for a refund of a Product returned by you because of a defect it will be refunded as per our refunds policy, including any delivery charges paid by you, up to our cheapest delivery method. We will not refund premium delivery surcharges. Dream Computer will offer a free collection for defective products and we recommend that you contact us in the first instance to see if you can make use of this service. However, at your discretion you may arrange to return the product via your own courier method and Dream Computer will refund up to a reasonable amount. This will only be refunded upon the receipt of proof of the carriage costs. To ensure charges incurred for courier method are reasonable, customers should contact Dream Computer first to check the estimate costs will be reimbursed before proceeding with your chosen courier method.

Items Damaged in Transit

If an item purchased from Dream Computer is damaged in transit, please report it to us within 7 working days. It’s also recommended that you record this damage on the carrier’s delivery note. We will then arrange to collect the item from you free of charge. Where possible, items should be returned to us in their original packaging, complete with all accessories and documentation. If the original packaging is damaged beyond reuse, items should instead be returned in suitable packaging to ensure the item is not further damaged in transit.

Once the item is received by us, we will issue you with a replacement or full refund to your original payment method. If you have declined to use our free collection service, we will also reimburse you for reasonable return costs, which depends on the size of the item. Before returning an item, the method and cost of return should first be agreed with Dream Computer.

Items Faulty on Arrival

If your purchases are faulty on arrival, we request that you inform us within 30 days of receipt if you wish to receive a full refund. Items should be made available for collection or returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method. If you have declined to use our free collection service by means to return the Product, we will reimburse you for reasonable return carriage costs. What constitutes a reasonable return carriage costs depends on the size of the Product. The method and cost of return should first be agreed with Dream Computer before returning the Product. We test returned items, and if a returned item is found not to be faulty by our technicians, we will return the item to you, in this instance you will be liable for our return carriage costs.

Items Faulty after 30 days

If an item purchased from Dream Computer becomes faulty after 30 days from receipt, you must liaise with the manufacturer within 12 months of receipt of goods.

The statutory rights summarised below are in addition to any manufacturer’s warranty offered with your item, and warranties will vary from item to item. If you have an issue with an item, you can choose whether to seek a remedy under the manufacturer's warranty or your statutory rights.

As a consumer, you have legal rights in relation to items which are faulty, not as expected, not of satisfactory quality, or not fit for purpose. We offer resolutions according to the timelines outlined by the Consumer Rights Act 2015. Nothing in these terms will affect your legal rights.